Here’s a guide for travelers in the event of Mount Agung’s Eruption leading to the closure of Bali International Airport, Ngurah Rai International Airport.
Beginning in September 2017, seismic activities have increased at one of Bali’s most sacred volcanoes – Mount Agung, which last time it erupted was in 1963, more than 50 years ago.
As a precaution, the Bali government raise the alert level to the highest and declared an exclusion zone measuring about 10 kilometers surrounding the volcano. Local residents have been relocated to shelter zones away from the area. Should Mount Agung erupt, the devastation of Bali would only reach about 2% of its landmass. The rest of Bali, including its main tourist attractions about 70km away from Mount Agung, is safe for locals and holidaymakers. But in the event of a major eruption of Mount Agung, depending on wind conditions, there is a possibility that volcanic ash in the upper atmosphere may lead to a temporary closure of the airport. The previous closure at the end of November 2017 lasted two and half days.
In the event of another temporary closure, passengers with flights canceled have two options. First, delay travel until flights have resumed. Visitors will be offered a night of complimentary stay. Should the airport’s closure continue and you wish to extend your stay, you will be offered discounted room prices by at most Bali hotels. There are enough rooms across Bali in safe zones prepared for you.
Second, take the free transfer service to alternative airports in Java and Lombok.
For those who would like to use the free overland transfer, please note that free transportation is only available to visitors holding a valid reservation for a canceled flight. All assembly and departure points for the free transfers are at Bali’s airport. Hotels will provide transportation for affected passengers between hotels and the airport. First, travelers with a valid booking should report to the check-in counter of the airline to verify on paper that their flight has been canceled. A Volunteer Travel Aids from the Bali Tourism Institute will then accompany the passenger to the Bali Tourism Hospitality Desk for a brief registration. A transportation ticket will be issued upon completion to board the next available bus to the alternative airport.
Here’s what each ticket represents:
Blue Ticket: Belimbingsari Airport at Banyuwangi
East Java, Green Ticket: Juanda International Airport in Surabaya, East Java
Red Ticket: Soekarno-Hatta International Airport in Tangerang, Jakarta
Orange Ticket: Lombok International Airport
You will be given complimentary air-conditioned bus transfer with police escorts and refreshments. We strongly recommend that you only depart Bali when you have obtained a confirmed seat on a flight departing from the other airports. Once you reach the destination airport, there will also be volunteers on the ground to assist you to establish contact with airlines to obtain onward flight reservations. Please do not hesitate to reach out to us for assistance. We are reachable online and on these helplines.
Bali Tourism Hospitality Call Center +62 812 4611 9889 / +62 877 5468 9166 / www.BaliTourismBoard.or.id